Service FAQ's - Using Simply Voice

How do I make local, long distance or international calls?

Dial local calls as you would with any other phone. You can also customize 7 digit dialing capability for any area of the U.S. via your Simply Voice Control Panel on our website.

Dialing 1 first is not necessary.

Where can I find out how to use all the Simply Voice features?

Click here for a complete list of features.

Can I call anyone, or do they also have to be a Simply Voice subscriber?

If you can call someone from your home, office, or mobile/cell phone, you can call them using Simply Voice. There is a difference in that calls from Simply Voice customers to other Simply Voice customers are free and unlimited no matter where they live on the planet.

Non-Simply Voice calls will count against the minutes in your Simply Voice Package. With our unlimited calling plans, you can call anyone in the U.S. and Canada at no additional charge. The other person does not have to have our service, although we hope that you will recommend our service to all of your friends and family!

If you make overseas calls, those calls will be billed at our low international rates (or will count against your Package if it includes international minutes).

If I use Simply Voice from overseas, do I dial differently when outside the US/Canada? If I’m traveling, do people have to dial something different to reach me?

One of the major benefits of Simply Voice is that you can make and receive calls from anywhere on the planet where you have high-speed Internet access. Your dialing pattern remains the same no matter where you are, and people who want to reach you simply dial your number the same way they always do, no matter where you happen to be. If you are connected to the Internet, we’ll find you and deliver the call to whatever device (ATA, SIP Phone, or SoftPhone) you’re using at the time. Realize that call quality may depend on the sophistication of networks overseas.

How can I check my Call activity and Account settings?

Our Simply Voice Control Panel portal allows you to manage your account, view received calls, missed calls and dialed calls. You can also configure CallBlast (our combination of Call Forwarding and One Number services). Log in from www.simplyvoice.net with your Simply Voice phone number (no dashes). Enter your password. You should have received this Login information in your Welcome email.

How do I set up and use Simply Voice Voicemail?

To access or configure your voicemail, either dial 00 from your Simply Voice phone, or dial your Simply Voice Service Number from any phone, then enter * when the voice prompt begins. Follow the instructions to configure or retrieve voicemail

How do I make a 3-way conference call?

Place a call to the first party you wish to call. Next, press the Flash button, then call the second party. Once the second party answers, press the Flash button again to create a 3-way call.

What is Call Blast? How do I set it up and use it?

If I sign up with Simply Voice, can I use a toll-free "8XX" number and have calls complete to my Simply Voice number?

You can either get a new toll-free number or "port" an existing 8XX number to us and we will have it ring to your primary Simply Voice number. We charge a setup fee of $9.95 and $2.95 per month for Toll-free Virtual Numbers.

Can someone place a collect call to my Simply Voice phone number?

No, the Simply Voice service will not we do not allow collect calls to connect to your Simply Voice phone number.

Why am I having a problem making international calls?

You should verify that you dialed the call correctly. If you are calling internationally, you should dial "011" + Country Code prior to dialing the number. Keep in mind that due to the routing or distance of international calls, some customers may have to wait before you hear the phone ringing. Give it a full 30 seconds before you hang up an international call.

Why am I unable to dial certain toll free numbers?

The toll free number that you are dialing may be a regional toll free number and not a national number. Companies using regional toll free numbers pay toll charges for these calls. Since calls are routed via the Internet with the Simply Voice service the number that you are dialing from may be recognized as a long distance number and, therefore, the call may not be completed.

What if I forget my Simply Voice phone number, account ID or password?

Email us at techsupport@simplyvoice.net and we’ll remind you of your phone number, account ID and/or password.