|
What is VoIP?
VoIP (Voice over Internet Protocol) allows you to
make and receive phone calls over your high-speed
Internet connection. Calls can be made using a wide
variety of devices including a standard touch-tone
phone. With a good connection, you get the same quality
as with traditional phone service, but you typically get
many more features and pay far less for your calls than
you’ve been getting from your local telco (Verizon, SBC,
BellSouth, Qwest, AT&T, MCI, Sprint, etc.).
What is broadband or
high-speed Internet access?
The most common high-speed connections from homes are
DSL (Digital Subscriber Line) and Cable modems running
at 256K to 768K (Kilobits per second). Businesses
typically use either DSL running at 768K to 2M (Megabits
per second) or connections known as T-1 (1.5M), T-3
(45M), or Ethernet (10M to 100M or even 1G). Wireless
Internet access services like WiFi and WiMax are
starting to become popular as well. You can use Simply
Voice over any of these broadband Internet connections.
You can check your Internet connection speed by
clicking here -
http://tech.msn.com/downloads/speedtest.armx - and
following the simple steps.
Do you provide Internet
service in addition to Simply Voice?
No. At this time, Simply Voice is not affiliated with
an Internet Service Provider (ISP) and does not provide
Internet service. You must already have high-speed
access to use your Simply Voice service.
Will Simply Voice work
with a dial-up Internet connection?
We have had customer successfully work over a dial-up
Internet connection, but the quality is nowhere near as
good as with a high-speed connection.
If my PC connects to
the Internet through a USB port on my DSL/cable modem
and has no Ethernet port, how do I connect the Simply
Voice ATA?
To use Simply Voice, you will need to convert your
high-speed Internet connection from USB to Ethernet. You
can do this by connecting a router in between your
DSL/cable modem and your computer, and then connecting
your Simply Voice device to an Ethernet port on your
router.
What ports do I need to
open if my Simply Voice ATA or Phone is behind a
firewall?
Most of our customers just connect their ATA or Phone
and start using the service because we have designed the
service to work behind most firewalls.
If you have an older or more complex firewall, make
sure that UDP traffic from you to the outside world is
open. Otherwise, you won’t ever register with our server
and won’t be able to make calls.
Will Simply Voice
service work with Internet access over satellite?
Probably not. Satellite service introduces quite a
bit of delay or latency into an Internet connection, and
that delay makes it very difficult for any VoIP service
to work properly.
Does Simply Voice work
with WiFi or WiMax (wireless Internet) networks?
Yes. You can use Simply Voice if your wireless
Internet Service Provider (ISP) or your home network
provides an Ethernet connection into which you can
connect your Simply Voice ATA. Many Simply Voice
customers have wireless networks in their home or
subscribe to wireless ISP.
In addition, if you are using Simply Voice via a
SoftPhone with a USB handset or headset, you can call
the world while sipping a cappuccino at Starbucks, or
wherever you log into a WiFi Hotspot.
Will Simply Voice work
with America Online DSL service?
No, it won’t. AOL DSL service is not currently
compatible with Simply Voice.
Is it possible to
cancel my traditional telephone service and still keep
the DSL service on that line?
You need to contact your DSL provider and ask them,
as every provider has different rules and regulations.
Simply Voice will not contact any of your current
telecommunications providers.
|
